Terms and Conditions

 

Delivery


Delivery within the UK is free on all products (except KNZ Mineral Licks). Delivery on overseas orders are charged at cost. The ordering system does not calculate this charge but customers will be emailed the cost requesting confirmation of acceptance before the order is processed.

We aim to deliver within 3-10 days, if for some reason the delivery time will be longer then we will advise you of this and ask whether you wish to proceed with the order. As from 15/07/2015 we will no longer be VAT registered and so prices given will not include VAT.
 

Returns Policy


We will gladly exchange or refund any unused goods if you return them to us in a saleable condition within 10 days of receipt. Simply post your goods back to us in an unused condition, in their original packaging with any labels attached, together with a copy of your invoice and a covering letter explaining your requirements, the goods are your responsibility until they reach us.

If in doubt, please call us for advice on 01953 499969.
Faulty goods will be replaced with an identical product or a full refund will be given if replacement is no longer available. Faulty Goods must be returned in the original packaging, in a clean condition within 10 days of receipt. We are unable to accept any soiled goods.
 

Distance Selling Regulations


Under the UK Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us.
In this case we will issue you with a full refund however you will need to return the entire order at your own cost.

In all cases, the goods must be in an unused and saleable condition with all tags and labels attached and will be inspected on their return.
If you decide to cancel the contract for your order with Hockham Deer Stalking Supplies you must let us know in writing or by email, quoting your invoice number.
 

Orders by Post


If you would prefer to send an order by post please send payment with your order. We accept either Cheque or Bank Transfer.
Please make Cheques payable  to: Hockham Deer Stalking Supplies and send to HDSS, 2 Stansfield Cottage, Parliament Lane, Shropham Road, Great Hockham, Norfolk IP24 1NL
Placing an order via our website constitutes your acceptance of having read these Terms & Conditions.
 

Our Privacy Policy


Hockham Deer Stalking Supplies is committed to ensuring that customers using our site are protected. 

Use of personal information

In order to provide our customers with an effective service we will collect and store personal information. In the course of using our services, which could include making a purchase, or registering on our website we may collect:

  • Your name, address, phone number and email address;
  • Details of your order and a delivery address;
  • Details you provide us with when you make an enquiry;

The information that we collect is used for the following purposes:

  • When you make an order, we use your personal information to process your order, collect payment, arrange delivery, to email you order and delivery information, and for ongoing customer services;
  • Internal accounting;
  • Registering you on the Website, we will use your personal information to maintain and update your account (e.g. change of telephone numbers or address);

In the course of providing our services, we have to share your information in the following ways:

  • Providing our couriers, or direct dispatch suppliers, with your contact details so they can deliver your order successfully;
  • Providing services through PayPal, our payment providers, to process your transactions;

In the course of providing our services, we may need to share your information with:

  • Our professional advisers, including, without limitation, our insurers, accountants, auditors;
  • Our suppliers
  • The police or any other law enforcement or government agency where the law requires us to do so. (You should be aware that if we are requested by such authorities investigating suspected illegal activities we are entitled to provide your personal information, or any other information we obtain about you, to them);
  • Other 3rd parties for the purposes of fraud protection and credit risk reduction, or for exercising and defending our legal rights.

You acknowledge that you do not object to us and third parties identified herein using your personal information for any of the purposes outlined in this privacy policy and you confirm that you do not and will not consider any of these purposes as a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

How long we keep your information

We will retain the personal information you provided on registering an account on our website until you ask us to close that account. Upon making a purchase with us, we will additionally retain certain limited personal information such as your name, email address and postal address, order history, until you ask us to update or delete those details. If we are legally required to do so, or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also retain some of your personal information for a period of time, even after you have closed your account.

In the case where you have any correspondence with our customer services department (either before or after a purchase), we will retain those details until we have deemed the information no longer necessary, or, if resolved, you request it to be deleted.

Where we store your personal data

All information that we collect, and retain, is stored within the European Economic Area ("EEA"), and currently within the United Kingdom. However, information passed to our 3rd party partners (i.e. PayPal) may be held, or processed, outside of the EEA.

 

Updating Personal Information

If you wish to correct your personal information, or privacy preferences, please write to us at:

Hockham Deer Stalking Supplies   

2 Stansfield Cottage

Parliament Lane

Shropham Road

Great Hockham

Norfolk

IP24 1NL                                                                                                                                            

You also have the right, with some exceptions, to ask us to provide a copy of any personal data we hold about you. There may, In certain circumstances, be a fee charged to meet our costs in providing you with this information.

In some circumstances you can ask us to erase your personal data if:

  • You withdraw your consent, and it is no longer necessary for us to hold your personal data;
  • You object to the use of your personal data, and we don't have a good reason to continue to use it;
  • You believe we haven't handled your personal data in accordance with our obligations.

If you have a complaint about how we have handled your personal data, you can ask us to restrict how we use this personal data while your complaint is being resolved.

Please contact us if you wish to exercise these rights, or wish further information. If you are not happy with our response, you can contact the Information Commissioner's Office via https://ico.org.uk

 

Please note, we are not responsible for the privacy practices of websites which may be linked from our website. Please check these policies before you submit any information to these websites.